FAQs

Frequently Asked Questions (FAQs)

Welcome to the KRONOWEAR FAQ page! We’ve compiled the most common questions to help you navigate your shopping experience with us. If you don’t find what you’re looking for, feel free to contact us!

1. What products do you offer?

At KRONOWEAR, we offer a wide range of fashion-forward clothing and accessories for both men and women. Our collections include stylish outerwear, comfortable activewear, and trendy accessories designed for modern lifestyles. Each piece is carefully selected for its quality and design.

2. How do I place an order?

Placing an order with us is simple! Just follow these steps:

  1. Browse our collection and select the items you’d like to purchase.

  2. Choose your size (if applicable) and click "Add to Cart."

  3. When you’re ready to checkout, click on the cart icon and review your order.

  4. Enter your shipping information, select your preferred payment method, and complete the purchase.

You’ll receive an order confirmation email once your order is successfully placed.

3. How long does shipping take?

We strive to provide quick and reliable shipping. Our processing time typically takes 1–2 business days, and delivery times are between 4–8 business days for the United States. International orders may take longer, depending on the region.

4. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States unless otherwise noted at checkout. For international orders, shipping fees may apply based on the destination.

5. Can I track my order?

Absolutely! Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

6. What payment methods do you accept?

We accept a variety of secure payment methods:

  • Visa, MasterCard, American Express, and Discover

  • PayPal

  • Apple Pay, Google Pay (when available)

All payments are processed securely through our encrypted payment gateway.

7. Can I modify or cancel my order?

Once an order is placed, we process it quickly to ensure timely delivery. Unfortunately, we are unable to modify or cancel orders after they have been processed. However, if you need assistance or have any concerns, please reach out to us at support@kronowear.com, and we will do our best to assist you.

8. What is your return policy?

We want you to love what you ordered! If you're not completely satisfied, we offer a 14-day return policy for most items. The item must be in its original condition and packaging.

To initiate a return, please contact our customer service team at support@kronowear.com or call (516) 956-0095. We will guide you through the process and issue a refund to your original payment method once the return is processed.

9. How do I contact customer service?

If you have any questions, concerns, or need assistance, our customer service team is here to help!

  • 📧 Email: support@kronowear.com

  • 📞 Phone: (516) 956-0095

  • ⏰ Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

We aim to respond to all inquiries within 24 hours on business days.

10. Do you ship internationally?

Yes, we do offer international shipping to select countries. Shipping times and costs may vary depending on the destination. If you have questions about shipping to your location, please reach out to us.

11. How do I care for my KRONOWEAR items?

For the longevity of your clothing and accessories, we recommend following the care instructions on the product tags. Generally, we suggest:

  • Washing items in cold water

  • Using a mild detergent

  • Air-drying or using low heat settings for fabrics that require drying

If you have any specific questions about a particular item, don’t hesitate to contact us.

12. Are your products eco-friendly?

At KRONOWEAR, we are committed to sustainability and strive to offer eco-friendly options where possible. Many of our products are made with sustainable materials, and we are continuously working on improving our supply chain to reduce our environmental impact.